Last updated: October 2026. Queenette Crowns, Barclay Square, Sunnyside, Pretoria. Contact us on WhatsApp 061 366 3580 or at @queenettecrowns.
These terms apply to every order placed with Queenette Crowns ("we", "us", "our"). By placing an order you agree to them. Please read them together with our returns and privacy policies below.
Orders are placed on WhatsApp. When you send us an order we reply to confirm the crown, the price, the delivery option and how to pay. A sale is only confirmed once we have accepted your order and received your payment. We may decline or cancel an order if an item is no longer available, in which case we will offer you an alternative or a full refund.
All prices are in South African Rand and include the crown only, not delivery. Prices may change at any time, but the price we confirm with you on WhatsApp is the price you pay for that order. Items marked "Enquire" are priced on request. Payment is made before dispatch by the method we confirm with you (usually EFT). Goods remain the property of Queenette Crowns until paid for in full.
Every crown is finished by hand with crystal and fine detail. Small variations in stones, colour and finish are part of what makes each piece special and are not faults. Colours may also look slightly different on different screens.
We deliver across South Africa with The Courier Guy, or you can collect from our Sunnyside shop. Delivery times are estimates and can be affected by the courier. Once an order has been delivered or collected, responsibility for the crown passes to you. Full details are on our delivery page.
Crowns are decorative accessories. Please handle them with care, keep them dry and store them safely. We are not responsible for damage caused by misuse, dropping, or normal wear over time.
The images, text and design on this website belong to Queenette Crowns and may not be copied or used without our permission.
To the fullest extent allowed by South African law, our responsibility for any order is limited to the value of the goods you paid for. Nothing in these terms takes away any right you have under the Consumer Protection Act.
These terms are governed by the laws of the Republic of South Africa. We may update them from time to time, and the version on this page is the one that applies.
Refunds are strictly for crowns that arrive damaged or where the wrong crown was sent. We do not offer refunds or returns for a change of mind. This does not affect your rights under the Consumer Protection Act for faulty goods.
Please check your crown as soon as it arrives. If it is damaged in transit, faulty, or not the crown you ordered, send us a message with a clear photo within 48 hours of delivery. We will put it right by repairing it, sending the correct crown, or giving you a full refund including any delivery you paid, and we cover the cost of the return. This is what our refunds are for.
We are not able to refund or take back a crown because you changed your mind, picked the wrong style, or no longer need it. We only sell the crowns you see in our collection, so please ask us anything before you buy. Send us a photo of your outfit or your theme and we will gladly help you choose the right crown the first time.
Where a refund is approved for a damaged or incorrect crown, we pay it back by EFT to the account you give us, usually within 5 to 10 business days after we receive and check the crown. To report a problem, message us on WhatsApp 061 366 3580.
Queenette Crowns respects your privacy and handles your personal information in line with South Africa's Protection of Personal Information Act (POPIA).
We only collect what we need to serve you: your name, your WhatsApp or phone number, your delivery address, and the details of your order. We collect this directly from you when you contact us.
We use your information to confirm and process your order, arrange delivery, communicate with you, and keep a record of the sale. We do not sell your information to anyone.
We share your name, address and contact number with The Courier Guy only so they can deliver your order. We may share information if the law requires it. That is all.
We keep your information secure and only for as long as we need it for your order and our records. When it is no longer needed, we remove it.
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Just message us on WhatsApp 061 366 3580 and we will help.